Refund Policy

Refund & Return Policy

Apparel & Merchandise
CustomPlex allows you to sell printable products and apparel to end users via third party vendors. If you are unsatisfied with those physical products for any reason, please contact the vendor of the product(s) in question. CustomPlex is not responsible for any physical product produced by any vendor you may choose to use.

CustomPlex Software
Because CustomPlex is a digital Software as a Service, we can not issue any refunds, and all sales are final.

Prices may change at any time, and products and services do not provide for price protection or refunds in the event of a price reduction or promotional offering.

If CustomPlex becomes unavailable following your purchase but prior to installation, your sole remedy is a refund. If technical problems prevent or unreasonably delay delivery of the product, your exclusive and sole remedy is a refund.